[Resolved] Reliance Digital — lenovo 330s laptop - poor customer service and cheating offers
We have purchased a lenovo laptop on april-19 at reliance digital, navalur. The customer service is really worst where we were given a lot of false information about the payment offers. Finally, we decided to use a citi bank cc and made the payment via paytm. We have opted for a emi pay mode of 6 months with a an assured interest of around 1300/- rupees. But the csr was not aware of the info that if we make payment through paytm, the emi process will not be successful. He did not informed as well. Finally, the payment was done and we have received the full amount to be paid in single shot in our current month cc statement,
The csr is so lethargic that he is not aware of the payment offers in their own store and he is so ignorant that he did not informed us during our payment through paytm, that no offers are available for this mode of transaction. We have contacted the store multiple times, but there is no proper response. We visited the store directly, but the manager response was so irritating that he said nothing can be done from their end.
This fraudulent activity from reliance digital navalur is so embarrassing that we missed the valuable offers at other good stores like croma, viveks, vasanth &co etc. I seriously recommend not to visit this store of reliance digital for buying any products and get cheated like us.
The store manager mr. Parthiban, csr ayyanar are responsible for this worst management and cheating the customers with false information. This is the worst store i have visited ever and waste of money and time.
Complaint marked as Resolved Jun 12, 2019
[May 08, 2019] Reliance Digital customer support has been notified about the posted complaint.
Verified SupportReliance Digital Customer Care's response May 08, 2019 Hi Avi,
Thank you for sharing the required details. We are escalating your concern to the relevant team and will get back to you with an update at the earliest.
Verified SupportReliance Digital Customer Care's response May 09, 2019 Hi,
We would like to notify you that your concern has been escalated and being worked upon by the relevant team and your Complaint Reference Number is[protected]. Please make a note of it.
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