[Resolved] Reliance Digital — LG 1.5 ton

Neeraja Chandran

from Visakhapatnam, Andhra Pradesh

Address:

West Godavari, Andhra Pradesh, 534202

I bought lg 1.5 ton 3 star split ac from reliance digital - bhimavaram.. Installed on[protected].

Following are the issues in the product:

The outdoor unit of this product (Lg split ac) not working properly..

I have registered so many complaints (More than 10 times) on reliance digital toll free number as well as on [protected]@ril.com cshead. [protected]@ril.com but no action taken till date.
Ril technician came to check the issue on 09-06-17 and[protected] but both day they did not able to resolve the issue and they aggreed that outdoor unit compressor is defective.
In this matter i also contacted hitachi customer care but they said my complaints can be resolved by reliance digital only, even lg care did not registered my complaint.

I found you are the final authority to resolve the complaint so i am writing my request/complaint to you.

Please help me...

It is my humble request to take required action for not providing after sales service and manage to replacement of defective ac sold bt reliance digital bhimavaram.

Regards,
Neeraja chandran
[protected]

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Jul 14, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Jun 13, 2017

Updated by Neeraja Chandran I bought LG 1.5 Ton 3 star split AC from Reliance Digital - Bhimavaram.. installed on[protected].

Following are the issues in the product:

The outdoor unit of this product (LG split AC ) not working properly..

I have registered so many complaints (more than 10 times) on Reliance Digital toll free number as well as on [protected]@ril.com cshead.[protected]@ril.com but no action taken till date.
RIL technician came to check the issue on 09-06-17 and[protected] but both day they did not able to resolve the issue and they aggreed that Outdoor unit compressor is defective.
In this matter I also contacted LG Customer Care but they said my complaints can be resolved by Reliance Digital Only, even LG Care did not registered my complaint.

I found you are the final authority to resolve the complaint so I am writing my request/complaint to you.

Please help me...

It is my humble request to take required action for not providing after sales service and manage to Replacement of defective AC sold bt Reliance Digital Bhimavaram.

Regards,
Neeraja Chandran
[protected]

Verified Support

Jun 13, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

We regret for the inconvenience caused. Our team will contact you and provide a resolution at the earliest.

At Your Service,
Reliance Digital

Verified Support

Jun 13, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint is in process and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

Jun 20, 2017

Updated by Neeraja Chandran Still today not solve my problem.. Lg 1.5 AC Out door having error 26 .. Please replace my total unit..

Jun 20, 2017

Updated by Neeraja Chandran Still today not solve my problem.. Lg 1.5 AC Out door having error 26 .. Please replace my total unit..

Jul 03, 2017

Updated by Neeraja Chandran complaint number[protected]
Still today not solve my problem.. Lg 1.5 AC Out door having error 26 .. Please replace my total unit..