Reliance Digital — Money deducted from Reliance store credit

I placed an order (RDF[protected]on relience digital online, and my payment was shown unsuccesfull.
Rs 1500 got deducted from My reliance wallet (store credit), and it has not refunded yet.
I did several followups call, emails to level 2 and even ceo but no resolution has provided.
Reliance digital is a very cheat company with 0 customer satisfaction.
Beware of this fraud company.
Moonis
[protected]
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    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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