Reliance Digital — My phone display has been broken and they are not repair my phone (I already took insurance but they are denied to repair.)

Address:	Jaipur, Rajasthan, 302024
Website:	www.reliancedigital.co.in

I bought a iphone from reliance digital store on july 2015 which is in jaipur. my phone screen has been broken on 2nd february 2016 and after that i went to reliance digital store where i bought this i phone and i told them will you plz repair this i phone and i already shown them my insurance paper . after that they asked me the executive name who was represent this i phone and then manager told me that he got shifted from this store and now we are not responsible for this disadvantage.this is totally fraud with me they are not entertaining me with good response. i just want to repair my phone screen as per my insurance policy. it is strictly written in my policy that whenever your phone will broken, thief by someone, water effected, body damaged, screen damaged. but still they denied .please do something because i have already paid a insurance amount when i bought this i phone.
regards,
Gagan Chouhan
s.s security system, jaipur