[Resolved]  Reliance Digital — Need status of "remote" complaint #[protected] of 06/6/17 & [protected] 0f 11/06/17.

Address:	Mumbai City, Maharashtra, 400002
Website:	www.reliancedigital.in

To the concerned athorities, reliance digital stores/service team.

Hello! Nobody from the concerned team had called to the consumer except 1 call from the"forum". Rest every time the consumer himself called on the tollfree no & spoked to the customer care executives who have none to do with the complaint/s although twice/thrice made arrangements to have a word with the service team persons, who replied that "they will let him know" till the date.

The name of the consumer as mentioned is mr. Rawal h. S (Displaying name as rahul) mobile no : "[protected]" as a registered mobile no in the bill/invoice of relaince digital store, cbd belapur. Also updated with mobile no "[protected]" along with the email [protected]@gmail.com if not reachable. The rel. Dgtl. Stores person also stated that "no name & number is updated in the data during the 1st purchase & is automatically updated only after 2 or 3 times purchase from the same stores". Due to the reason, no records are updated in the data of the entire reliance digital stores except in cbd belapur store.

Plz. Check with the complaint # ([protected]) also refer to https://www.consumercomplaints.inreliance-digital-remotes-made-of-wax-or-plastic-which-melts-with-the-climatic-heat-c1592...⇄ no data is found in the reliance customer care records till the date? A customer care executive however listened to his complaint regarding (The remote issue) & updated with the correct info on 11/06/17. And with the complaint # ([protected]) also refer to https://www.consumercomplaints.inreliance-digital-please-instruct-to-customers-to-carry-remotes-in-ice-box-because-it-is-...⇄

Now today 13/06/17 at 14:16:14 pm the consumer communicated on the tollfree no [protected] with the executive who arranged the call with the service team concern as mr sajid. He then took a conference call regarding the remote issue & there was the conversation between mr sajid/mr. Rawal (Customer) & mr maan singh (Stores incharge, reliance digital, cbd belapur). There maan singh told mr. Rawal that he will check the availability of remote with the stores n revert back asap.

Now my question is to the entire concerned authorities/reliance digital team.

1) the product was purchased 2 months before on 08/04/17 & understood that its warranty stands for 1 year along with the months warranty of remote (Which shall not be physically damaged).

2) cant this be accepted as a special case of replacement. When the customer clearly mentioned that the remote was in the car for just 12 to16 hrs & shocked to see when observed the remote melt/twist due to climatic/sun heat?

3) doesn't this proves about the poor quality of remote's material when the customer states that he is fully satisfied with the product (Reconnect electra mini 2.1 hts) performance?

4) does the value of remote is much more, that the values of the customer stands unvaluable?

5) why such reliance digital stores manager/service managers are hired, who can not just handle such a little thing like replacement of remote n made it an issue. Or is it just an egoism?

All the details along with the names & contact numbers are specified as per my knowledge. Now it is yours primary duty to do the needful & resolve the issue asap.

Rgds
[protected]@gmail.com
[protected]