Reliance Digital — Newly(may 2021) purchased AC not work from last 2 months

Address:

Noida

Its has been 2 months since I bought my Ac and could not use it initially it was installed in 15 days after buying and then it is having fault and not cooling. Four o[censored]s are sleeping in one room from last 2 months. Also I am continuously doing a number of follow-ups for my request through all channels but in vain. This is becoming a cause of mental harassment and also a reason for fight and distress in my family. I put my hard earned money in this product at a time of peak summer season in the month of May 2021 to bring happiness in my family but instead of happiness it interrupted our usual normal life. The peak summer season is all going in these mail/telephonic conversations and follow ups for my request for repair. With regret I am saying that this is the worst experience I have come across and that too from one of india's biggest brand Reliance.
Considering all the above factors, this product is of no use for me now as the summer season is almost gone and my AC is still faulty, Please take this product back and refund my money as soon as possible.
Hope this request will be processed on high priority and in some limited time period with out further follow up.