Reliance Digital — non cooperation of miss kritika crm bikaner on complaint

Address:5 c 10,DUPLEX COLONY, Bikaner, Rajasthan, 334003

I have purchased one Philips induction stove on 02 feb 2019 and it is in warrenty period.Today I went Reliance Digital Bikaner from where I have purchased with complaint of temperature not increasing 120 degree onward.
One of Reliance executive came, her name was Miss Kritika.CRM and confirmed that they can't help at all, she suggested to go to philips service center for further enquiry, even she is not able to confirm that where service center is and whether it is open or not because today is sunday.
She confirm me one address to go and when i went there it was closed.
I feel harressed undue because of your employee behaviour.
I was not expecting from Reliance Digital employee.
Many times i purchased from chroma and if fault came during warrenty period they taken the product and send to the service center to check.I just hand over the product to chroma people and after complition of work i collect from chroma only.They never refered to any other place.

Please take up this issue, I need complete resolution because I do not have time to run on this issue several times.Instruct your executive to collect from my home and get it repaired or change whatever possible.
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Reliance Digital customer support has been notified about the posted complaint.
Jan 12, 2020
Updated by Madhukar Kumar Sahil
No update or acknowledgement from Reliance Digital

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