[Resolved] Reliance Digital — persistent issue with my refrigerator under the extended warranty of reliance digital

 
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SWINHOE LANE, Kolkata, West Bengal, India
 Mayank2d on Sep 17, 2019
Hi all,
On[protected] i complained regarding the issue with my refrigerator vide service no.[protected] but till now i have got no response. The issue with this is many

1) you are delaying the repair and its well known that in today's household work it is impossible to survive without a refrigerator.

2) the issue which we are facing has been faced 3 times in last one year and is persistent even after the required part and circuit has been replaced by the company which is samsung in this case

3) in the first instance only the technician had told us that the model was a faulty one and the company has too many complains about the same issue.

4) if that is the case which seems to be true, i would insist on replacing the fridge.

I am unable to continuously follow up on this matter because every one has work to do and cannot just be engaged in repair of household. At the same time if a fridge is purchased of worth say rs 75000 we cannot see our money going into gutter because of the quality issue of samsung and warranty service issue of reliance digital if immediate action is not taken i would be bound to escalate the matter on social media and file a petition to the court of law for mental harassment.
Complaint marked as Resolved Oct 18, 2019

Complaint Status


[Sep 17, 2019] Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Reliance Digital Customer Care's response, Sep 17, 2019
Hi,
We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.
Verified Support
Reliance Digital Customer Care's response, Sep 17, 2019
Hi,
Your complaint has been registered with us and here is the complaint number[protected] for future reference.
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    Reliance Digital - persistent issue with my refrigerator under the extended warranty of reliance digital