Reliance Digital — poor customer service and fraudulent sales strategy

Address:

Reliance Digital, Oberon Mall, Edapally, Kerala

Me and my friend had purchased two lenovo ideapad 330 model laptops (One each) from a reliance digital store in oberon mall, ernakulam, kerala on 29/11/2019.

The sales executive had explained to us that it had specifications as following:
Inbuilt 64 bit windows os, pre-activated 64 bit ms office, 4 gb ram, 1 tb hdd, 2 gb nvidia graphics, slot for m.2 ssd (So that we can later install an ssd from an authorized service center). Also, the store was offering 10% cashback on hdfc debit card purchases. Satisfied with the specifications and the offer we both purchased the laptops on the same date.

The issues began later on:
1. We never received the cashback. When enquired, the store asked us to wait for 90 days and also contact hdfc bank (The bank told us that the cashback was instantly credited, if not, contact reliance digital).

2. When we went to the authorized lenovo service center for ssd installation, then informed us that there was no dedicated m.2 ssd slot available for this model and that we had to replace the dvd drive and pay around rs 3500 for ssd (Hp model approved by lenovo) and then need to buy an extra dvd drive for around rs 2500 (Which would then put as on a total burden of around rs 6000).

3. We realized that the ms office installed for us was 32bit rather than 64bit as promised for us. This has many issues while we install various plug-in for ms word and excel. This compatibility issue was also informed to the reliance store.

Following all these, they had asked us to wait, and then the corona pandemic came and i was unable to visit the store personally and the reliance store became unresponsive.

We demanded compensation for this fraudulent transaction but never got a solution as of today.