[Resolved]  Reliance Digital — Product not delivered - Order No. RDF10632086

Address:

India

Have Ordered Air Conditioner Online Through Www.Reliancedigital.In On 7th April 2021. At First The Message Indicated That The Item Will Be Delivered On 8th April 2021, But Did Not Received The Item, But Received Message That Item Is Delivered. When Asked In Customer Care, It Was Informed As Technical Problem And Item Will Be Delivered On 10th April 2021. This Time On 10th April 2021 I Received Mail With Invoice As Well Tracking Information As Delivered, But Still The Item Is Not Received At My End. Invoice says item delivered on 8th April 2021. Raised Customer Complaint And They Are Asking Me To Wait For 24 To 48 Hours. The Registered Complaint Status Is Also Not Taken Forward When Followup. Customer care are directly saying please complaint anywhere.I Have Done Prepayment And Now Under Stress Because Of The Services Provided By Reliance Digital And Also Reliance Digital Customer Care. It is as simple to call the delivery agent and get exact information, but the customer care is not worried to get the details from their delivery agent, instead making the customer suffer.