[Resolved] Reliance Digital — product not exchanged | |||
Dear team, Actually i was looking for apple ear pods and came to buy and after reaching the reliance digital (Bangalore hbr layout) one of the staff showed me the philips wireless headphone with all specifications and i went billed it rs 2949. After billing rs 2949 the staff oppended the box and demoed me the product of philips wireless headphone i did not like the sound quality which i expected and i was not satisfied, immediately i requested the staff to exchange me the product with apple ear pods which worth of rs 2500 plus was ready to purchase more 500rs any other product the staff took me to the crm manger name sandeep he refused to help me with exchanaging the product which was buyed before 10mins inside the same store, non of the staff and management help me to exchange the product or refund. As per the reliance digital retail return policy in the bill there was no were in the bill mentioned that no replacement or refund but still the crm manger sandeep refused me and made me to wait more than 1hour and still did not exchange me the product. I really felt very upset and told what kind of customer service was this he was not ready to exchange product which was billed before 10mins on the same store (I dint left the store after billed) again told manger that i got scammed of rs 2949 which i did not get any of the satisfied with product and he answer was i can't do anything sir. I really know myself my family was the good customer to reliance digital but today i really felt very very bad that why did i came to buy apple ear to reliance digital instead of going directly to apple store and now i regret and got a product which i'm not satisfied and no management help me to exchange even after requesting under the reliance retain policy. I understand you reliance but some time these kind of mangers should not do to customer like us these way. Really sorry reliance i am not satisfied even 0%, getting scared to come back again for any purchase. Regards, Parthiban Email: [protected]@gmail.com Mb: [protected] Was this information helpful? | |||
Jan 30, 2018 Complaint marked as Resolved Reliance Digital customer support has been notified about the posted complaint. Verified Support Dec 28, 2017 Reliance Digital Customer Care's response Dear Valued Customer, Apologies for the inconvenience caused. Our team will contact you and provide a resolution. At Your Service, Reliance Digital Verified Support Dec 30, 2017 Reliance Digital Customer Care's response Dear Valued Customer, We believe our team has got in touch with you. Do let us know for any further assistance. At Your Service, Reliance Digital | |||
 2 Comments | |||
Comments
Hi Team, I'm calling everyday to CRM Sandeep Reliance Digital Branch HRBR layout, He say he is still waiting to get one conforming mail from higher authority, it's been 7days I'm still waiting, still my product is not exchange.
I'm not at al happy with the service, kindly requesting team to take action to exchange the product.
I'm not at al happy with the service, kindly requesting team to take action to exchange the product.
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We have re-escalated your concern to the team, kindly allow us some time to get back to you.
At Your Service,
Reliance Digital
We believe our team has got in touch with you. Our team will get back to you soon with an update.
At Your Service,
Reliance Digital