Reliance Digital — received very old product feb 2017 make, order no rdf06147824

Address:

Gurugram (Haryana)

Hi,

Just to inform all via this platform that reliance digital is making fool and cheating his customer, i am sharing my first order experience here.

I have ordered jio wifi router jmr540 on reliance digital website (10 sep) and received the product after 2 days (12 sep).

I was shocked when i opened box and found feb 2017 make electronic product jmr540 (You can say junk product as its electronic product and should be latest make only).

I have called reliance digital customer care same day and i asked either send me latest make product or initiate refund as i don't wish to use that old product.

I called daily customer care and no good response from them even my call disconnected by customer care members without giving any solution to this.

Till now i am chasing them for replacement or refund of the product.

I also received one email from them asking me to go service center if replacement needed as i also found router rebooted itself 1-2 times.

My question for reliance is why you send me 3 yr 7 month old electronic product in these covid-19 situation and now denying replacement sent to my home.

If i wish to go to market then why i order online in this covid-19 situation and cheater reliance company ask me to go to service center.

This is horrible experience with reliance digital and i expect them to look this into wisely and honestly.

Thanks
Ajay arora