[Resolved] Reliance Digital — reconnect 1 ton window ac repair

rbhagat

from Noida, Uttar Pradesh

Address:

Sec-17 Noida BHEL Township, Gautam Buddh Nagar, Uttar Pradesh, 201301

This is with respect to my complain regarding service/repair of my Rconnect window AC dated 30.03.2019, after so many follow ups/complain escalations person came to visit at my place on dated 04.04.2019 …. and told that this is a leakage problem and he will not attend this(When I already mentioned in my complain that there is no cooling in my AC unit). Then again I raised another complain on same date and after that complain also I have to follow up so hard to get a visit done at my place and finally on dated 06.04.2019 a person came at 9.00 Pm and half heartily checked the AC and told this unit has to be sent at workshop and left.

After that another struggle started to arrange to send the AC unit at workshop, again after so many follow ups, on dated 08.04.2019 AC finally sent to workshop and I was promised that I will get it back within 4-5 days after repairing. From that date I haven’t got any call from anyone regarding status of my AC. And when I am calling to get the status no one responded, some says I am on leave etc etc.

From Above story it is very well understood that how good Rconnect is taking care of their customers. I have never this type of disgusting service from any brand and that too in a metro city(Noida). What can be more shameful for Rconnect people than this. From 30.03.2019 to 16.04.2019, 17 days, but till now nothing happened and now I am not expecting anything.

Now they people had taken my AC back and not providing any status, so i need refund of my money and they keep their AC with Them

I will take this matter to various forums to expose those Rconnect cheated persons.
Raman Bhagat
[protected]

Was this information helpful?

No (0)

Yes (0)

May 14, 2020

Complaint marked as Resolved

Again same Problem this year. 13 April 2020 : As I started my Reconnect 1 ton AC this summer, It was not working and I lodged a complain regarding the same with reliance. I understood current lock down situation and because of that only I waited long to get my Ac repair. 06.May 2020: Call came from reliance end that now their services are restored and they are visiting for attending the complain. And their service team came to my home for AC repair and told that its a gas leakage problem and tomorrow gas will be refilled as they informed that all their services are in full operation except pick up services. Just after that when I informed them (Showed my warranty card) that my product is under warranty, then there response suddenly changed. At that moment I understood that this wont be easy for me and that is what happened. From that day I am trying to contact Reliance people ( through phone calls and email)for refueling of gas, but till now no positive response came. From above it is very much clear that intentionally they people don't want to attend my complain, reason being the product under warranty. In this hot summer it is almost impossible to live without AC. And this is not the first time, last year also same problem occurs and these people took more than a month to resolve the same after I raised complain in this firm. This is the way they people cheating the customers, firstly forcing them to buy extended warranty cover and then provide this type of disgusting service. Lastly if they don't want to attend the complain within 1-2 days, then refund my extended warranty charges of Rs 2700 + Taxes + 3 years interest at the earliest. I will get my AC repair at my own since there are lot of mechanics available who don't cheat there customers in the name of Lockdown. Raman Bhagat 9717870214

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Reliance Digital Customer Care's response Hi,
We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

May 14, 2020

Updated by rbhagat Again same Problem this year.

13 April 2020 : As I started my Reconnect 1 ton AC this summer, It was not working and I lodged a complain regarding the same with reliance.

I understood current lock down situation and because of that only I waited long to get my Ac repair.

06.May 2020: Call came from reliance end that now their services are restored and they are visiting for attending the complain. And their service team came to my home for AC repair and told that its a gas leakage problem and tomorrow gas will be refilled as they informed that all their services are in full operation except pick up services. Just after that when I informed them (Showed my warranty card) that my product is under warranty, then there response suddenly changed. At that moment I understood that this wont be easy for me and that is what happened.

From that day I am trying to contact Reliance people ( through phone calls and email)for refueling of gas, but till now no positive response came.

From above it is very much clear that intentionally they people don't want to attend my complain, reason being the product under warranty.

In this hot summer it is almost impossible to live without AC.

And this is not the first time, last year also same problem occurs and these people took more than a month to resolve the same after I raised complain in this firm. This is the way they people cheating the customers, firstly forcing them to buy extended warranty cover and then provide this type of disgusting service.

Lastly if they don't want to attend the complain within 1-2 days, then refund my extended warranty charges of Rs 2700 + Taxes + 3 years interest at the earliest. I will get my AC repair at my own since there are lot of mechanics available who don't cheat there customers in the name of Lockdown.

Raman Bhagat
[protected]

May 18, 2020

Updated by rbhagat Nothing will be more Shameful than this. Reconnect people just ignoring my messages, not even bother to reply. This proves how shameful people you are... Disgusting...

Again if they don't want to attend the complain, then refund my extended warranty charges of Rs 2700 + 3 years interest at the earliest.