[Resolved] Reliance Digital — reconnect 32 hd led tv releg3206

BarathNagarajan

from Bengaluru, Karnataka

Address:

560037

I bought this tv from reliance digital dated 27/11/2016 [pos receipt no.[protected], sales order no:[protected]]. From yesterday, tv seems not to be working. We could hear only audio and video is not being displayed. Warranty got expired two months ago. The question is not about warranty but the quality of reliance products (Reconnect). I bought this tv for rs.13990/-. I have raised a complaint with reliance resq. The person is yet to visit but in call he says the component to repair might cost approximately rs.8000/-. What is the guarantee the same problem might not occur again after repairing? I would rather throw it to the trash and get some branded tv.

Moral of the story: never purchase any reconnect products nor recommend to anyone. It is a scam and waste of money.

Was this information helpful?

No (0)

Yes (0)

Mar 14, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Feb 09, 2019

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint has been registered with us and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital

Feb 09, 2019

Updated by BarathNagarajan People from ResQ came to analyze the fault. Looks like the panel inside needs to be changed which would cost me just around Rs.11000/- plus. Charged me Rs.300/- for 2 minute analysis of the problem. The funny part is no one is willing to accept the fact that faulty components have been used. How could a brand such as RELIANCE always blame the customers!!! TV is still brand new (I could upload image). A big NO NO to reliance reconnect products. I have to shell more money to keep repairing their faulty products. As a brand, RELIANCE have failed big time.

Verified Support

Feb 11, 2019

Reliance Digital Customer Care's response Dear Valued Customer,

We believe our team has got in touch with you and your concern has been addressed. Do let us know for any further assistance.

At Your Service,
Reliance Digital