[Resolved]  Reliance Digital — reconnect electra speakers

Address:

Jammu, Jammu and Kashmir, 181132

Sir, i purchased a reconnect electra speakers from reliance digital, wave mall, jammu -180015 one month ago. After somedays the speakers create unwanted sound without playing songs. I called customer care on 8 july 2017 and register a complain for the same. But no technician is there. I continuously called customer care for 4 days but no response from technician side. Then i called at store, then next day technician came at home and check the speakers and at the same day they took the speakers to service center. Next day as i called them., they said that there is no problem in speakers they are perfectly alright. But again and again i told them that speakers are not working properly as they create unwanted sound and for resolve the same i send them a video as a proof. But still they have same comments. After some day i called them to give me my speakers back. They told me that next day speakers will be at our home. For the same issue., i called at service center and store so many times that now i am getting frusted by you. Next day mam call me from service center and told me that as they play the speakers, there is a unwanted, disturbing sound in speakers which i told them so many times. Now they forward the complaint and order for replacement. Today is 22 july, i. E 15 days are over and still complaint is not resolved. Not a single day when i don't called to service center and at store. Sir, i want to say that your service is so bad even your customer care is ineffective. They just satisfying the customers by forwarding the complaint and no one took any action on that. I can show you the complaint register by customer care one by one. Now i don't want any replacement, i want my money back because i don't want in touch with your so called service (Pathetic service). Please refund my money as soon as possible and it's my first and last product from reliance digital. You people don't even deserve 1 star. My register no. Is [protected]