Reliance Digital — reconnect home theater not working/service centre denying to repair

Address:

Kanpur, Uttar Pradesh, 208002

Dear team,

I purchased a reconnect home theater approx 2 years back which was working fine till last month but after 1st september it's not working. At service centre in swaroop nagar kanpur i handed over my machine to the service centre and they promised me to call but no call received. When i called them thay replied that it's unrepairable and the company reliance has stopped making part of this model.
I was amazed to hear that a giant company like reliance has stopped making parts of the model and service centre is least bothered about the goodwill of the company.
I think it was my wrong decision to go with the reconnect as i had other options like philips n intex while purchasing this machine but i went with yours. I think reliance manufactures the items for short term uses only. If they are ment for long term uses than this type of problem must not get occur.
Dear team i hope my msg is clear to you and i will receive a prompt n proper reply within 24hr of my complaint.
My model no is ramse2104 & serial no is [protected]

In wait for the proper response,
Anurag tripathi
Mob [protected]