Reliance Digital — Reconnect LED 32"TV- Audio, Video Problem

Address:

Bangalore, Karnataka

I bought a Reconnect LED 32" TV from the Reliance Digital Retail Ltd, , No 403, 4th Cross, !st Block, Jalvayuvihar, HRBR Layout, Kalyan Nagar Bangalore 560043 vide C7122 #0010 dtd 28 Nov 2011 along with resQ Care plan valid upto 28 Nov 2014. After a year or so the LED started giving trouble in which after a continuos run for about 30 min or so used to stop functioning ie the audio & video goes off. The LED then needs to be switched off for a few minutes to start again. A complaint was made to the resQ Bangalore during Mar/Apr 2014 & the following people were contacted Mr Dinesh(M-[protected]) Mr Rao(M)-[protected]) No repair has been done till now ie mo nearly 1 yr has passed. I then again complained vide regd no. [protected] during Apr 2015. Accordingly Mr Shoban(M)-[protected] visited & mentioned the Mother Board should be the problem. I then contacted Mr Tensing(M)-[protected]) & Mr Kiran(M)_ [protected]. Since no concrete action is taken I complained again vide Regd no[protected] dtd 30 Mar 2015 to Mr Deepak complaint Manager Bombay. Till date the LED has not been attended. I am surprised at the response. I hope some action would be taken at least now since the complaint is pending for over 1 year. Thanking for a speedy response. Air Commodore K.Thomas John A-16 Jalvayu Vihar, Kammanahalli Kalyan NBagar P.O, Bangalore-560043 Mobile-[protected] Landline[protected]