[Resolved]  Reliance Digital — refund of the product I have not received

Address:

Mumbai City, Maharashtra

We had booked a whirlpool fridge at reliance digital panvel on 19th october 2017 and taken the emi scheme of bajaj finance and paid a down payment of ra. 4300. They told us it will be delivered within 10 days and we agreed. Later after 10 days we got a call they told product is out of stock so they need additional 10 days for delivery. We agreed for the same. Again after 10 days we received a call that the production of that refrigerator has been stopped. So we should come and book another model or take the refund. So we went there and they paid our down payment back. As my finance from bajaj was already processed i asked them when will it get cancelled and there should be no deduction of emi. The department man name nilesh assured me that u will get cancellation msg within 7 working days and there will be no such deduction and we got the new refrigerator from another store. But on december 5th 2017 they deducted 1st emi of rs. 1950 due to which the emi of the other store got bounced and i was charged additional bounce amount from the bank. So we went there to talk about it they told us sorry about that am now requesting for the cancel process but it will take time so your 2nd emi will also get deducted on january 5th 2018 and they will refund amount of both the emi by january 15th. The finance person available there gave us in writing that if by 15th we don't get the refund credited he will pay in cash on 16th of january 2018. And today on 18th january also we have not received the refund and they have not even processed cancel request we are behind them from october 2017 and we are paying for the product we have not taken. Please look into the matter and help us.