Reliance Digital — regarding false promises and failure of delivery of product

Address:

Tumkur, Karnataka, 572102

Hello sir,
Hope you are doing well.

I am facing a problem with one of your store - reliance dx mini, sit, tumkur.

I had purchased ifb washing machine wxs 8kg, paid 32938/-.
They promised me that they will deliver the product within 48hours with installation. I have collected the bill (Please check the attachment) and was waiting for the product.

But still the product is not delivered, if asked the manager mr. Muralidhar, he is not taking responsibility of delivering and installation, if asked again and again, he is telling me to collect credit note, when i refused to take credit note, he accepted to give refund.
But i am really disappointed with the behaviour of your staff and my friends, family are much upset due to this kind of false promises and failure to delivery the product.
Product - ifb washing machine
Model - senator wxs 8kg
Purchased store - reliance digital xpress mini, sit main road, tumkur-572102.
Product purchased - 30/10/2019.
Product supposed to deliver - 31/10/2018 or 01/11/2019.
Reliance dx mini store staff - mr. Muralidhar, his contact number [protected] & [protected].
Can you please advice me whether to take refund and will you going to help in this matter.
My contact number [protected]