Reliance Digital — reliance digital gachibowli branch sells second hand gadgets and products.

suneetha rani

from Delhi, Delhi

Address:

East Godavari, Andhra Pradesh, 502032

16th july i have bought an hp laptop n when i checked it properly it had number of pictures uploaded many months before the date which i bought it. Reliance digital being one of the top most electronic showroom sells 2nd hand stuff which is disappointing. I may hav to take an action legally for cheating the product to be a fresh one. The very next day aftr my purchase i observed that the laptop is functioning very slowly but dint realise bcz its a very old lappy nd alrdy used one its causing the lappy to work slowly. M sure the showroom person will defntly manipulate the issue but m not goin to leave this issue, il take it to the next level.

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Reliance Digital customer support has been notified about the posted complaint.

Aug 15, 2018

Updated by suneetha rani I complained on 3rd August and today is 15th August. So far I have not heard from Reliance Digital, though the Customer Care section assured me on 3rd August when I called them that my complaint will be addressed in 48 hours.
I hope Reliance Digital understands the seriousness of the problem. The laptop that I have bought from Reliance Digital has photographs and pictures loaded at least one month before the date that I bought it. It can be considered a breach of privacy of the people who have uploaded those files as well as interfering with my privacy by dumping unnecessary files into my laptop which I use for my academic purpose. It is a breach of the assurance given by Reliance Digital that the laptop is new and unused. The credibility of Reliance Digital, as a retail store that sells new products, itself can become a suspect.
If my complaint is not addressed by 22nd of August, that is exactly one week from today, I will be compelled to approach the Consumers Forum.
Hoping for a positive reply from a trusted business house like Reliance Digital.