[Resolved]  Reliance Digital — reliance resq air conditioner service call no [protected] & [protected]

Address:

600073

I have raised the request for ac service through the customer support[protected] with registered mobile number[protected] on 19th march 2018 and call no [protected].

The resq team person visited my home on 20th march 2018 and said there is problem in the coil/gas so they dismantled in door and out door ac unit, same picked up from my home for service.

After that, i was trying to reach out the resq customer support team, call always put in queue not able reach support team to know my complaint status.

Even i tried to reach out the chennai service center, call went in answered, not able to trace my issue status.

On 12th april 2018, i got the sms stating that call completed, also received the sms for feedback without even delivering the ac unit.

All of sudden, i received the call from resq team and they said your ac service got completed, are you available to fix the unit.

Somebody came and delivered the in door unit in home and outdoor unit in the ground floor behind the steps (The person said, in the apartment there is no lift, cannot able to deliver it in 2nd floor and kept in the behind the steps). He said tomorrow morning engineer will come and fix the ac unit.

More than 10 days, till now no body came to fix the ac my unit. I tired many time to reach chennai service center, the number is[protected] and i think the person name is laurson. He promised to send the person to look my ac. But till now, there is no response from them.

Please check and do the needful