[Resolved]  Reliance Digital — reliance resq kent water purifier filters not replaced since more than 20 months

Address:

Bangalore

I have purchased water purifier on[protected].

* after 1st year few filters are replaced.

* after 2nd year i requested for filters change but the technician visited and he replaced only external extra filter at additional cost and said he will not replace filters as filters are working fine.
He didn't even open the filter to check.
Till now filters are not replaced since 1st year replacement.

* actually filters will be changed at the end of every year, this was said to me while buying resq plan for additional 2 years warranty with filters replacement evey year. But the technician denied to replace filters when i requested this time.

*now i am facing issue with filters and raised a request for filters change (Request no : [protected]) and i was informed that filters already changed 10 months back!!

He didn't replace any filters.
Filters replaced only after the end of 1st year.
Filters not changes since more than 20months now.

Since 1 month i am contacting them multiple times and sent emails but not provided solution till now.
I paid more than 6k for this extended warranty.
Please help me out on this issue.

Regards
Shiva