Reliance Digital — Reliance ReSQ - No repair of my in-warranty Water purifier inspite multiple followup

Address:B1 1001, Ramky 1 North, Off Doddabalapur Main Road, Yelahanka, 560064

Orderid-[protected] -23rd April 2024 still open
Orderid-[protected] - 17th May 2024 - closed without action or confirmation

I had raised request for repair of my eurekha - Eden purifier water (bought in Dec 2023) which has not been working since April 23rd. After initial visit I was told that a part needs to be replaced and said take a week.

Since there were no response, I followed up with Manager Dhanush and he asked to wait for 1 more day, but there was no response after that. I also raised a compliant which was closed without informing me.

After talking to resQ representative on Sahakarnagar Reliance Digital stores, I was promised it would be resolved or atleast some update from team. Next follow-up was informed 15th May part has reached and will be fixed by 16th of 17th. It is 20th May and I am still not getting any clarity on date.

I have already wasted at least 1, 500 Rs buying mineral water bottles as I am not sure what to expect.
Was this information helpful?
No (0)
Yes (0)
Reliance Digital customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Digital
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    4665
    Pending
    0
    Resolved
    2134
    Reliance Digital Address
    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
    View all Reliance Digital contact information