Reliance Digital — Reliance ReSQ - No repair of my in-warranty Water purifier inspite multiple followup

Address: B1 1001, Ramky 1 North, Off Doddabalapur Main Road, Yelahanka, 560064

Orderid-[protected] -23rd April 2024 still open
Orderid-[protected] - 17th May 2024 - closed without action or confirmation

I had raised request for repair of my eurekha - Eden purifier water (bought in Dec 2023) which has not been working since April 23rd. After initial visit I was told that a part needs to be replaced and said take a week.

Since there were no response, I followed up with Manager Dhanush and he asked to wait for 1 more day, but there was no response after that. I also raised a compliant which was closed without informing me.

After talking to resQ representative on Sahakarnagar Reliance Digital stores, I was promised it would be resolved or atleast some update from team. Next follow-up was informed 15th May part has reached and will be fixed by 16th of 17th. It is 20th May and I am still not getting any clarity on date.

I have already wasted at least 1, 500 Rs buying mineral water bottles as I am not sure what to expect.