[Resolved]  Reliance Digital — reliance resq poor service.

Address:

Chennai, Tamil Nadu, 600126

Sir/ madam,

I have purchased a samsung refrigerator ff 318l (Model no:rt34m3983m7)
From reliance digital, keelkatalai, chennai on 11.11.2017.
With the same purchase, i had bought the extended warranty reliance resq care plan.
Pos receipt no:[protected]

I have been facing a peculiar problem for the last 6 months, where the lower part of the refrigerator doesn't cool and forms ice inside the freezer vents, thereby all the food inside the refrigerator getting spoiled.

Complaints with reliance resq care;
Service request no:[protected] on "24th july 2019"
Another service request no: 22035786 on "6th august 2019"
Another service request no:[protected] on "9th august 2019".

The reliance resq service personnel has told that the spare needs to come from samsung and they have ordered it but even after a month, no proper communication from reliance resq service or the service personnel.

After this, i had placed a service request with samsung and carried out some repair and spent out of my own wallet. But the issue is still unresolved.

After being completely let down by reliance and samsung, i
Lodged a complaint in national consumer helpline,
Complaint no:1571661.