[Resolved] Reliance Digital — reliance - sony tv issue

[Resolved] Reliance Digital — reliance - sony tv issue - extended support

V varadhan2785 from Chennai, Tamil Nadu

Hi, We bought sony tv from reliance retail shop. Also we have put reliance as extended support (2years), apart from normal warranty of 1 year of sony. Tv goes to standby mode and red light keep on blinking. Later on we raised with reliance. Almost 2 weeks has been completed, we are not getting any proper response. Whenever we call to the customer care, we get reply like "we will check with the service team and revert back". Even though we asked for standby unit as per their resq plan but they are not providing the same. Kindly check and rectify the problem as soon as possible. Was this information helpful? No (0) Yes (0)
Jan 7, 2018 Complaint marked as Resolved Still issue persist, It was not resolved yet Reliance Digital customer support has been notified about the posted complaint. Verified Support Jan 08, 2018 Reliance Digital Customer Care's response Dear Valued Customer, Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you. At Your Service, Reliance Digital Jan 26, 2018 Updated by varadhan2785 Still issue persist. after long follow up, we got frustrated and asked the company to follow the commercial solution. on 09/01/2018, We received cheque of rs 19812 with post dated cheque (14/01/2018) . Cheque given by them was bounced back due to insufficient fund. Also they have taken the tv from us. Again waiting for their response
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