Reliance Digital — Replacement of new laptop of Avita

Address:

Mumbai

I got avita laptop on 7th june 2021 booked on reliance digital.
On the inspection found that the web cam position is not as per standerd laptop (not even mentioned in the specification on website page). Which is on the below the screen on above the key pad. Realy wierd position And difficult to interact facing camera video class which requires continuos adjustment of camera.
After 7 days i got reply from company that they cannot replace the laptop and asked to directly discuss with avita for DOA certificate.
Which company should have helped .

Looking for easy return of the laptop so that i can buy new laptop.