[Resolved]  Reliance Digital — resq services for sony tv and yamaha music system

Address:

Mumbai City, Maharashtra, 400067

Purchased sony tv 40" and yamaha music system from reliance borivali west reliance outlet in 2014. Also purchased extended warranty from them.

However in last 3 years -

Sony tv went under breakdown 3 times - first time speaker was changed.2 nd time some card was changed and now again card problem.

Yamaha music also went under breakdown 3 times - first time sytem was sent to yamaha for mother board change. 2 nd and 3 rd time some card was changed.

Resq is most unorganised, unethical and totally irresponsible service centre.

Better to directly buy extended warranty from brand directly.

Response time from resq-1 week.
W/o resolving problem comolaint is automatically stated as resolved.

Visit from brand sony/yamaha engineer - 1 week.

Brand waiting period for payment from resq -1 to 2 weeks.

On receipt of payment brand will initate replacement.

2 to 3 weeks for brand to replace.

I. E each complaint is resolved by 6 to 7 weeks.