Reliance Digital — samsung j6

Address:Sri aurobindo marg, 110017

I bought samsung j6 handset from reliance digital store nearby... At that time they insisted me to have accidental insurance.. N.. Told me.. To bring the handset to us if anything happens.. Now they're telling that u've to do it urself.. U've to get it repaired n prepare documents n courrier it.. There is no role o[censored]s.. This is absolutely ridiculous.
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Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2019
Reliance Digital Customer Care's response
Hi Akki,

That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.
Oct 20, 2019
Updated by Akki161293
Despite your assurance of customer service agent contacting me ... no one cared to do so ... n toll free no. of customer care is also not being picked by anyone ... just tell me what is the actual process ... whether it is wholly my liability or of vendor's too ... nxt time i would'nt ever think of reliance digital store after such an experience .
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We have been here for 30 mins and still CRM has not come to attend us, also before us people are waiting.

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