[Resolved]  Reliance Digital — samsung led tv 32m55770 delivered without wall mounting bracket

Address:

Raigad, Maharashtra

- i purchased a samsung led tv 32m55770 yesterday (6 jan 2018) from reliance digital store (Orion mall, panvel).

- sales team of reliance digital committed to get the delivery done by next day i. E (7 jan 2018).

- the tv got delivered by 12 noon on 7 jan 2018, but without bracket. (Received the same and waited for the service representative.)

- the service representative arrived for connection and reported that the wall mounting bracket is not delivered.

- i had called the reliance digital store (Orion mall, panvel) - [protected], several times but no body answered.

- had to call costumer care of reliance digital several times, they tried to connect me to store and kept me on hold twice for 10 minutes and 15 minutes respectively.

- at last got to speak to the stores mediated by costumer care.

- surprised to hear that they were not to be held responsible delivery mishap, as the samsung company were running short of wall mounting brackets and did not get it from their side.

- i told him weather i should call and ask the samsung officials for this.
That is when reliance stores representative committed to send the bracket by today night 10 pm (7 jan 2018).
Unfortunately, this is how a professional company takes care of its costumers and makes them wait till 10 pm.

I hope my grievance reaches the right place where it could be addressed and hope to receive the same by today night 10:00 pm. Have wasted all my day.