[Resolved]  Reliance Digital — selling products with incomplete information and denying support

My family visited reliance digital, wave mall, lucknow to purchase a split type air conditioner for the kitchen on 24th may 2018. At the time of purchase the sales the team was informed about the intended use and they sold us 1 ton voltas ac assuring that it would be very efficient for the kitchen.

Problems :
1) ac was installed incorrectly and had to be re-installed which took over 10 days and a lot of time wastage.

2) after the ac installation the company technician did not bother to get the customer satisfaction job sheet signed by us and may have forged our signatures for completing the installation up to our satisfaction.

3) the ac was not cooling properly. When i raised a complaint i was told that it would not be efficient as the area is bigger and that we were warned about the same during purchase.
Later the ceo of complain escalation said that it was the technician who warned us about the area being bigger, not the sales team.

I was given changing excuses by the customer service team about the problem. The problem was being looked after by the supposed ceo of escalation mr rony dsouza. I am surprised to see how a person of this designation could give lame excuses to the customer and then close the complaint without resolution.

I have not received a reply to my previous email from mr dsouza. There has been no resolution yet.