[Resolved]  Reliance Digital — service is very very very pathetic

Address:140001

I have purchased 1 AC of Hitachi in the Year May 2017…along with additional warranty of 4 years for better service…because I trust that Reliance digital is a good brand name & will provide me uninterrupted service…..But here everything is opposite….

1……..At the time of purchasing additional warranty I was asked to provide annually 2 free services..but in the 1st year No service has been done by the company.

2…… 2nd Year when I requested for service executive gave me a TAT of 48 hours to provide that……After 5 days when I shouted on them then they arrange technician to provide the service of my AC.

3….On 22nd June 2018 I registered complaint regarding problem with my Stabilizer that it is not working some technical problem was there & my AC was not working…Again she gave me TAT of 48 working hours that our technician will visit within 48 working hours..

No person came…….On 2nd July 2018 I again registered a complaint regarding the same and same day i came to know that No complaint has been registered On 22nd June…I Asked her to register my complaint on 2nd July and she registered the same but till today i.e.[protected]…no technician has visited my home for checking that problem.

I just want to know that is this a top class service of well known brand name of INDIA…i.e. RELIANCE…Why should I pay you Rs. 6000/- approx more for additional warranty if I have to receive this type of pathetic service in which no body bothers…no body even cares about the customer service…….Such a 3rd class service Relaince is providing to me….

I need my money back…I don’t want to continue with this 3rd class service…..Please refund me money asap…..
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Aug 14, 2018
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Jul 14, 2018
Reliance Digital Customer Care's response
Dear Valued Customer,  

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,  
Reliance Digital
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