Reliance Digital — service not providing to warranty product

Address:

Mumbai City, Maharashtra, 400010

I have purchased eureka forbes aquaguard crystal water purifier as on 01/08/2019 under warranty of 2 years.

Request no-[protected] opted from reliance digital resq service centre for service of aquaguard waterpurifier.

The technician from reliance digiatl resq service centre was come on sunday 05/01/2020 at my residence but he has not adequate (Booster pump) equipment for service of aquagurd and told me that he will come on monday 06/01/2020 at 11:00 am with adequate equipment (Booster pump), but he has not come on 06/01/2020 monday.

I have contact to reliance digital resq service centre customer support executive and ceo (Bm. [protected]@ril.com) and mr. Pradyuman padhy, they have explained me that kindly arrange booster pump or fix valve in tank at your own cost, in return i have explained that kindly arrange your technician at 8:00 am in the morning when water source available for service of aquguard, but they have denied for the providing service in the morning at 8:00 am.

Then, i have asked for them to kindly provide the booster pump or fixing the valve through your resq service centre technician, they have also denied for the same.

They are reiterating in their (Resq service centre) statement and does not providing the service to product under warranty.