[Resolved]  Reliance Digital — Split ac installation

Address:	Sambhal, Uttar Pradesh, 244412
Website:	reliance digital

Dear sir/ mam
Seeing the advertisement and fame of your so called reliance digital i purchased one unit of carrier cacs180c376 split ac on 09/06/2017 at 1839 hrs from your rampur center. The unit was delivered on 12/06/2017. The reliance digital employee said that ac will be installed with in 24-48 hrs of delivery but there is no response from your company.

I have called more than ten times to your customer care [protected] and filed many complaints (Ref no. 70225122 dated 14/06/2017, ref no.[protected] dated 17/06/2017 and ref no.[protected] dated 18/06/2017). They always ensure me that there will be a call from installation team within two hours but i have not received any call till friday morning. I received a call from [protected] and they ensure me to get my ac installed on sunday (18/06/2017). Today at 11:30 am i called mr. Alok (Centre head agra. Contact no. +[protected]) and also had talks to mr. Danveer (Contact no. [protected]) but no proper response was given to me.
The fellow mr. Danvir was talking in a very and vulgarized and abusing manner and told that the person who called me on friday was wrong and when i asked to let me talk with centre incharge he told that he dont have his boss no.
I am repenting on my decision of purchasing from your above mentioned store.
Really i am totally disgusted from your installation team and customer care as i have been vacillating from the false promises of so reputed reliance.
I therefore request you to have a look n the issue and let me know the process to returned the product. Waiting for quick response.

Regards

Chhatrapal maurya
Mo. No. [protected]