Reliance Digital — tcl tv dth communication fault

Address:

Koppulu,Ongole,Andhra pradesh, Prakasam, Andhra Pradesh, 523002

Sir,
I Purchased TCL LED TV from Reliance Digital, Ongole, Andhra Pradesh on 15/01/19. Register a complaint against TV is not able to communicate for DTH connection.Engineer reached upon complaint log through phone in few days and made a repair for short time display.As he left, problem re-iterated. Informed it to Reliance digital technical resolved a 1st attempt over phone .But he claimed to log a complaint again.Informed the same to Reliance digital to rectify at the earliest and no technician reached to resolve or replace it with new TV.
Recently i informed the same to Reliance Digital complaint forum (Communication is attached for reference) and section head promised me that will be resolved in 24hrs. Its been 4 days past, no action has been taken.Request you kind intervention to get it resolved at the earliest.