[Resolved]  Reliance Digital — unethical practice & fraud scam

Address:	700055
Website:	www.reliancedigital.in

I am writing this not because of i am cheated but to keep aware everyone that there is something wrong in reliance digital shop where i visited to buy a tv. The salesman to whom i have been hanged out through out my time in reliance digital it seems very greedy and not professional.

He was demonstrating various product but he was very much strict in one product. He did not say much about any other products on the same range.

It was a samsung 43n5370 led smart tv (Cin# u01100mh1999plc120563). There was an offer the original price was approx. 51k but the offered price was inr 45500.

Then i tell him that i have a purchased a samsung tv 5 years back from the same store and and now it is not functioning properly so is there any exchange offer for me? He said we can make inr 1000 less from the offered price.

Then he said there is another offer if you buy this tv then you will get a free head phone which is approx. 3k.

And here is the end of the story:

Complain no 1
I paid inr 43990 for the tv. I got a tampered invoice which erased the the section where there was the offer of the samsung head phone set worth inr 2749. Pfa the invoice. If i am paying my hard earn money then why i have received the tampered invoice? Don't you think this is an unethical practice with the brand name reliance?

If you would like to know who has tampered the invoice please see the respective shop's cctv dated 30th september 2018, time 09:30 pm to 10:00 pm approx.

The salesman generated a duplicate invoice and he gave the duplicate copy to the store security personal and said he (Salesman) will take the head phone. So finally i did not get my free head phone set which was offered free with the tv.

Complain no 2
The salesman has marked the invoice with u/x for the exchange tv. Next day i got a call (Ph no# [protected]) from someone else he told me that he would be picking up the old tv. I still have firm doubt that person who called me is no way related to reliance digital and it seems the salesman sent someone else without reliance digital knowledge to pick up the old tv. There is no paper work done or i did not received any acknowledgement paper for the old tv pick up.

I am a valued customer of ril since 8 years and the way i cheated in my last purchase i still believe this should change with zero tolerance.