Reliance Digital — whirlpool 360 bloom wash/resq is worst

Address:

Chennai, Tamil Nadu, 600100

I am from chennai, i mostly prefer and buy reliance digital when it comes to electronics. But, the worst part with them is resq service. I bought whirlpool 360 bloom wash washing machine in feb, 2018 and there were some frequent problems with it especially on water inlet (In taking).
During the warranty a service person came and pressured me to buy this eco filter. So that i’ll never face this issue ever and he sold it to me for 1850/-
The bill issued by him was dated 23/1/2017. I didn’t notice first and called him again to change the bill and he was politely said that he will come and give. But, he didn’t turn up.
When today i faced the same problem and i called him over the phone as i stored his number (He personally asked me to save his number and give him a call whenever there is an issue).
So, reached him out and asked to come and look at it as he refused to turn up and when i asked about the bill he gave with a wrong date. Now, he is saying that it’s my mistake and i should have asked the same time. I seriously doubt whether they sell the original one’s.
Also, i made a direct complaint to whirlpool and the technician arrived and said the valve is gone and you need to change. It costs 2600/-. At the same time there is other guy called me from resq and said that he will come and replace it instead of the other guy and also apologized for the other guy behavior.
So, i asked the whirlpool technician to leave and will call him if it’s not happening from resq. The resq person didn’t answered my phone yet and i again raised the complaint in reliance digital customer care. Also, i found the valve price is around 750/-
Now, i am seriously worried about the resq service.in fact, i didn’t tell you that the previous guy who i am blaming here used abusive words over the phone.
Where is the customer experience? Is this behavior good for business?