[Resolved] Reliance Digital — your executive are fooling the customer

Aftab Zeshan

from Mudigere, Karnataka

Address:

Busstand, Shimoga, Karnataka

Respected sir i had buy a samsung tv on 14-12-19 in shimoga outlet at the time of buying the product you employee pradeep he is sales team leader he was telling you are getting a 1year for whole unit 3 year warranty for pannel after delivery of product you will get warranty documents but i afterwards i didn't got any documents. After that i had visited your outlet to ask about warraty information now he is not ready to talk to me he is telling you are getting only 2years warranty i can't do anything he is misbehaving with me. Plz solve this problems and take action against him plz don't fool the customer. If they didn't provide the warranty then i don't need the product

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Jan 17, 2020

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2019

Reliance Digital Customer Care's response Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.

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Comments

Anand Tejuja

from Mumbai, Maharashtra

I was asked to pay Rs 400 for installation and demo charges while purchasing the product. However Sony provides this service free of cost which was not informed.
They have hidden this fact about free installation and demo session being provided by Sony and tried to get money from me for the same thing. This is cheating.

Reliance Digital Customer Care's response, Dec 18, 2019

Verified Support

Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number 1800-103-1044. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.