Reliance Energy — Frequent power failure for more than 3 hours and no prior notification even after contact their redressal forum

Vicky Makwana

from Mumbai, Maharashtra

Dec 16, 2016

Address: 400097

Website: www.relianceenergy.in

This is about the well-known power supply company reliance energy. From past 1 week (More than 6 times) there has been frequent power failure, each power failure lasted for at least 3 hrs. The time for power failure has always been at peak hours... Either its time to prepare food in night or at the time to do important household chores in the afternoon. I have emailed and tried to know the reason and requested to notify us but then the reply was as expected a formal reply already used many times, sugar coated... Asking me to keep patience and also contact via app or helpline. I tried all.. Nothing worked. And i am writing this after this happened 7th time.
Even 1 time i had a call and had to wait for 18 minutes to talk to their customer executive.
Hats off to the prs of reliance energy.

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Comments

imu9

from Mumbai, Maharashtra

Mar 15, 2017

same here. they cutting power supply rapidly. each week one time they cut power supply for 4 to 6 hrs. strange Mumbai is well knwn city (not a village) n still v are facing this issue. tried mailing/calling/etc (but no help by Reliance, no reply by Reliance yet via call/email... its like they are ignoring us? v ppl pays money on time (wen d due date cross u ppl either charge fine or disconnect power supply?

now, evn after paying money to Reliance on time still my area/chawl facing this issue since frm last 3 month? i dunno what on Earth they think to ppl like us? dey r taking us lightly, sad!

i hope Consumer Court will look into d matter ?

thx