Reliance Energy — no bills circulated and then fined penalty

Address:

Mumbai City, Maharashtra, 400070

Post electricity department been merged with adani we are not receiving the monthly electricity bills posted to our residential address christian village ward kurla west opp holy cross church.

I plus many of my neighbours have not received our bills for last 4 months and when i took somebody's help to get it retrieved from online i was surprised to see bill generated but not despatched plus i was fined penalty for late bill payment.

This is not acceptable especially for senior citizens.

Appreciate if you can expediate this issue.