| Address: Mumbai City, Maharashtra, 400051 |
I had been overbilled for my premises which is lying empty. Only during the months of April & May was it occupied by my son and his wife. They vacated on June 05th 2016, yet I got a bill for Rs. 1200 for July and another 850 approx for August. When I went to the office, I met one Mr. Agarkar who did some back checking on his computer and found out that I was indeed right. He said he had put in a request for a fresh bill to be generated which I could collect in the next 2 hours. I had to rush to town for another important work and was expecting to reach back the reliance office by 4 pm which did not happen. While leaving I asked him for his contact no. which he gave as 30096162. I have been desperately trying this number for the last two days but to no avail. In the meantime I called the helpline 30303030 and they clearly said that no such bill had been generated. I live almost 35 kms away from this reliance office so i preferred to call before I go and collect the so called fresh bill. But with nobody answering the call on 30096162 as given to me by Mr. Agarkar, what do I do? When do I pay and how much ? If I do not get to know this detail before the due date, there are all chances that electricity to my premises will be disconnected. I even requested Mr. Agarkar to forward the newly generated bill on my email address, which he refused to do, saying that it wont be possible.
Calling the attention of Mr. Ambani to look into such matters and offer every help you can. We are your customers and CUSTOMER IS THE MOST IMPORTANT PERSON FOR A BUSINESS TO SURVIVE. Correct me if I am wrong. But I sincerely ask for help.also spoke to one of the counter staff by the name of Supriya. She too seemed to be very raw in her knowledge about such a situation. It was she who referred me to Mr. Agarkar. And to add to my misery, Mr. Agarkar told me that he is proceeding on leave for ONE FULL MONTH w.e.f. 16th September, 2016.
Should I wait till he returns ?????????????????? Was this information helpful? | 
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