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Reliance Finance — I paid processing fees 3800 but they are saying my loan is stopped by rbi and to pay rs 13000

I paid processing fees 3800 but they are saying my loan is stopped by rbi and to pay rs 13000 I needed the loan amount for my mothers medical bills
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Same has happened to me yesterday they charged 5599/- and they stopped due to gst deficit. Please someone suggest how to get my money back.

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