Reliance Fresh — Amount not credited back

Address:

New Delhi, Delhi, 110059

I purchased home goods/Rasan for rs 3491.50.I don't what happened exactly amount debited from my account but trasaction got failed.As it was done by one of the representative of reliance fresh from dwarka mor new delhi uttam nagar.i consulted twice and thrice to the reliance shop for crediting my amount back to my account they assured they will send details to bank and will be done withing one week .i contacted bank bank replied they have not sent any details accordingly .It is already 15 days form date of purchse now .ie. on 11.12.2016 i have done my transction with reliance fresh.why reliance fresh e not cooperating .but it is not fair kindly look into the matter and do the needful.Merchent id is attached of failed transaction.