Reliance Fresh — bharat qr transaction through payzapp

Address:

534201

I made a payment of rs.2533 on 21/11/2018 by scanning bharat qr code on the cashiers pos device att reliance super, bhimavaram 534201

The money was debited from hdfc credit card by the cashier and the store manager said that they have not received the payment, so i paid the bill amount againn

They told the money would reverse within 2ddayto credit back my bank creddit card. I waited and waited and i have not yet received the amount. A bank takes only a week to reverse a failed transaction. I have contacted payzapp customercare they said transaction is succesful, relavent approval id is also attached

I have a strong feeling that there has been some unfair practices going on within the store. I have also asked the store manager to disclose the transactions for the day, but he refused to do it. I have disclosed below the images of the payment made.

I request for some strict action to be taken over the issue.
There have also been some other complaints on the store, which i found while browsing. I guess those complaints would also be helpful to take an action on the store and the one who manages.

Dadapeer kadiri,
[protected]