Reliance Fresh — bill amount charged twice due to credit card error

Address:Chennai, Tamil Nadu, 600040

I have made a purchase on 19/5/2018 around 1.10pm for rs 230.50 at anna nagar west outlet. My sbi credit card swipe failed and the counter girl charged me cash. I got a debit in my credit card account. Sbi confirmed that the same amount was credited to reliance account on 21st. I have complained to reliance on 21st and they say they are not able to find the cr card payment in their system.
Please forward to reliance for resolving the issue asap. Thanks.
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Reliance Fresh customer support has been notified about the posted complaint.
May 25, 2018
Updated by rburugula
The Reliance fresh outlet is on 6th Avenue, Anna Nagar, Chennai 600040.
SBI cards has shared with me the authorisation code which I have already shared with Reliance fresh store manager.
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I went to Reliance super store at Oberon mall, Kochi at 944 pm to buy vegetables. The security refused entry even though the store had very less customers inside. This was highly insensitive. To employee cared to help us. I being a loyalty member didn't this treatment.

Thanks
. Unnikrishnan

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