Reliance Fresh — callous behaviour of staff for refund

Address:

Khordha, Odisha, 753003

Date: 23rd december 2018
Store: reliance fresh, ruchika market, baramunda, bhubaneswar, 753003
Product in question: saffola oats 1kg with a 400g pack free with it

We purchased items including the saffola oats 1kg which had a 400g pack free with it. Both packets were taped together which was convenient. However, the lady at the billing counter scanned both packets and charged me for both the 1kg and 400gm packets knowing very well that it was a combo offer. When i returned later after finding out this discrepancy, the only person who really took any interest was the store security guard. The staff inside the store kept delaying the refund and kept on arguing and debating with each other on who should process the refund. It was a disappointing show of customer service and we were handed over a handful of coins as part of the refund finally. No trace of an apology from anyone inside the store. Absolutely horrible service after cheating a regular customer!