Reliance Fresh — card amount twice collected

Address:

521225

I am resident of vijayawada rural (Gollapudi), and i use to purchase my requirements at your store, situated at door no.76-16-8, bypass road, bhavanipuram, vijayawada-12. As usual, i purchased my items on 14.10.2017, vide your bill no.62 @13.34.23 hrs., for rs.655.46, and used my andhra bank debit card at the counter no.60151633. At first attempt, your gadget (Cashier machine) was stuck, and as such, they again used my card for payment. But, to my surprise, i received sms from my bank, that the transaction was done twice, and i reported the same to your staff, who says the said payment will be refunded directly to my bank. But, nothing is done till now. And, your store in-charge has also given me a complaint no. Sd8036433, as it forwarded to you. So, plz. Look into the matter, and settle the issue, immediately. I am a senior citizen, aged 70 yrs., and i could not come to your store again and again, as i am heart patient.