Reliance Fresh — customers are deprived of milk

Address:

Kheda, Gujarat, 387002

Sir,
I visited reliance fresh, nadiad, gujarat. I wanted some milk. But during the visit i observed that milk coming to the store was kept reserved for a particular person (Probably a tea-stall vendor) and other costumers were bluntly refused.
That guy stocked up the milk from outside arena of the store which again is prohibited. He then-after came to billing counter asking for the bill. The boy at the billing counter asked him what he had stocked up instead of looking at the actual items in the bags which were lying outside the store which is prohibited as well.
The boy asked for a payment of inr 2246/- and the guy gave 16 notes of rs.100 and one note of rs.500. The boy calculated the amount and kept it in the cash drawer and asked for a further payment of rs. 146. But the guy paid only rs. 46 saying he paid rs.2200 earlier and the boy had to accept the sum helplessly.
I don't understand why the brand like reliance has to be so helpless in front of a mere tea stall owner.
If complaints here are really addressed then i would the management to visit the premises in the morning as it is a daily practice here.