Reliance Fresh — Debit card failed not proper response

Address:	Chennai, Tamil Nadu
Website:	www.relianceretail.com

Dear Sir,

I am deeply disappointed not to find solution after 15 days of transaction through my ICICI debit card losing 1886.64 ( 943.32 x 2)swiping twice at Reliance retail at medavakkam koot road - store No:2733.
The amount is debited from my account on the day itself but the billing did not happen and the store promptly refused to allow purchase.

The date of transaction is on 11.12.16 at about 7.00 PM hence the message as debit on 12, 12, 16

The store manager is courteous to send a mail to his credit manager office mentioning the details in a format but with wrong date 12.12.16 instead of 11.12.16 and the card no. also confusing and got a reply as no transaction of that kind on that day.

The Banker says it is already credited to Reliance

On pointing out the mistake on date, the manager sends the same case mail mentioning on the cover letter /history about the wrong date instead of making a fresh reference of the issue in the proper format. he gets the same reply of no such transaction on the date with out mentioning about rechecking. I still doubt a fresh mail with fresh issue statement can sort out the problem instead doubting the bank. The banker is blunt to say it is the stores.

Please inform me whom to contact for getting a solution. I appreciate if some one take the ownership to solve the issue and establish our credibility of cashless transaction.

Expecting some reply before escalating to next level to find an answer

Rgards

James

Mobile : [protected]