Reliance Fresh — Double payment through Gpay and By hand

Address:

1-57-58/1, FCI Colony, Tadepalligudem-534101

I have made one transaction for an amount of rs. 1709.93/- with gpay during my visit to reliance smart in tadepalligudem, west godavari (District), andhra pradesh, india (Pin code: 534101) on 14th june, 2019. When it comes to payment issue amount was deducted from my cbi bank account (Sb a/c no.: [protected] & cif no.: [protected]) and the transaction was declined after two days. And hence i made the payment by cash at that time. Later when i approached reliance smart about the transaction made through gpay by me, reliance smart official asked me to contact the bank customer service center to raise the charge back request due to nor receipt of this amount by reliance smart. Afterwards i have raised chargeback request twice for the declined transaction amount of rs. 1709.93/- and didn't get any positive reply from the tadepalligudem bank authorities.in view of this i request you to kindly look into it and see that the amount is credited to my sb account immediately, failing which i will be forced to proceed legally...

All the related proofs about the above said, attachments may please be considered...