Reliance Fresh — mccain smile has fungus and shakarpur branch did not give refund

Address:

110092

My sister bought mccains smilies and two other mccains products, when we opened it had fungus all over and it was well within expiry. We took the packet to the reliance fresh shakarpur and even after looking at the fungus, they started arguing that it could have developed at our house and so he wouldn’t take any of the 3 packets back. We asked him to open another packet from the same lot... And as expected it had fungus too. I said i want to retain my packet as mccain’s online compliant portal asked me too, so reliance fresh did not gave us the refund. They also said that it’s not their fault or responsibility if the packet inside had fungus. It is the manufacturing company... Lol!! May i ask... Why are you guys in business then?